Mobbing in the Hospitality Industry: Evidence from Greece

Main Article Content

Dr George Triantafyllou
Professor Christina Karakioulafi
Dr Georgia Vazaki
Eirini Strataki

Abstract

The present work examines and reviews the current knowledge concerning work harassment, mobbing and sexual harassment in the hospitality industry in Greece. Having access to the recent data for the years 2021 and 2022, the authors conduct a qualitative research on how the Hellenic Labour Inspectorate, dealt with the accusations applied by the victims of workplace mobbing. The authors examined victims’ and abusers’ profiles, aiming to find out the reasons that provoked this criminal attitude as well as the dimensions of mobbing phenomenon. Further studies should be applied concerning employers’ attitude towards moral and sexual harassment at workplace.

Article Details

How to Cite
Mobbing in the Hospitality Industry: Evidence from Greece. (2024). Journal On Tourism & Sustainability, 7(1 and 2). https://doi.org/10.5281/zenodo.12599145
Section
Papers

How to Cite

Mobbing in the Hospitality Industry: Evidence from Greece. (2024). Journal On Tourism & Sustainability, 7(1 and 2). https://doi.org/10.5281/zenodo.12599145

References

Ali, S. R. O., Zakaria, Z., Zahari, A. S. M., Said, N. S. M., & Salleh, S. M. (2015). The effects of

sexual Harassment in workplace: Experience of employees in hospitality industry in Terengganu, Malaysia. Mediterranean Journal of Social Sciences, 6(4), 689–695.

Alola, U.V., Alola, A.A., Avci, T., Ozturen, A. (2019). Impact of corruption and insurgency on

Tourism performance: a case of a developing country. International Journal of Hospitality and Tourism Administration, 22(1), 412- 428. https://www.tandfonline.com/doi/abs/10.1080/15256480.2019.1650686?journalCode=wjht20

Anasori, E., Bayighomog, S.W., Tanova, C., 2020. Workplace bullying, psychological distress,

resilience, mindfulness, and emotional exhaustion. The Service Industries Journal, 40 (1–2), 65–89. https://doi.org/10.1080/02642069.2019.1589456

Bacharach, S.B. and Baratz, M.S. (1962), “The two faces of power”, American Political Science

Review, 56, 947-952.

Baillien, E., De Cuyper, N., & De Witte, H. (2011). Job autonomy and workload as antecedents

of Workplace bullying: A two-wave test of Karasek’s job demand control model for targets and perpetrators. Journal of Occupational and Organizational Psychology, 84(1), 191–208.

Bentley, T. A., Catley, B., Cooper-Thomas, H., Gardner, D., O’Driscoll, M. P., Dale, A., &

Trenberth, L. (2012). Perceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategies. Tourism Management, 33(2), 351–360.

Bloisi, W., & Hoel, H. (2008). Abusive work practices and bullying among chefs: A review of

the literature. International Journal of Hospitality Management, 27(4), 649–656.

Bowling, D. (2017). Sexual harassment crisis in hospitality: survey. Hospitality Magazine.

https://www.hospitalitymagazine.com.au/sexual-harassment-crisis-in-hospitality-survey/

Brodsky, C. M. (1976). The harassed worker. Lexington, MA: D. C. Heath and Company.

Cambell, M., Fitzpatrick, R., Haines, A., Kinmoth, A., Sandercock, P., Spiegelhalter, D. and

Tyrer, P. (2000). Framework for design and evaluation of complex Interventions. BMJ, 321(694).

Crimp, H. (2017). Effective Prevention Of Public Sector Workplace Bullying: Are We There Yet.

Wellington: Victoria Centre Labour Employment and Work.

Cho, M. H., Bonn, M. A., Han, S. J., & Lee, K. H. (2016). Workplace incivility and its effect

upon Restaurant frontline service employee emotions and service performance.

International Journal of Contemporary Hospitality Management, 28(12), 2888–2912.

De Cuyper, N., Baillien, E., & De Witte, H. (2009). Job insecurity, perceived employability and

targets’ and perpetrators’ experiences of workplace bullying. Work & Stress, 23(3), 206–224.

Einarsen, S. (2000). Harassment and bullying at work: A review of the Scandinavian approach.

Aggression and Violent Behavior, 5(4), 379–401.

Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. (Eds.). (2003). Bullying and emotional abuse in

The workplace: International perspectives in research and practice. London: Taylor & Francis.

Einarsen, S., Hoel, H., Notelaers, G. (2009). Measuring exposure to bullying and harassment

at work: validity, factor structure and psychometric properties of the negative acts questionnaire revised. Work Stress 23 (1), 24–44. https://doi.org/ 10.1080/02678370902815673.

Evesson, J., Oxenbridge, S. and Taylor, D. (2015). Seeking Better Solutions: Tackling Bullying And Ill-Treatment In Britian’s Workplaces. London: ACAS. https://www.acas.org.uk/seeking-better-solutions-tackling-bullying-and-ill-treatment-in-britains-workplaces

Ferris, P. (2004). A preliminary typology of organizational response to allegations of workplace

bullying; see no evil, hear no evil, speak no evil. British Journal of Guidance and Counselling, 32(3), 389-395.

Graves, K., Read, N. and Butler, C. (2021, August 25). Investigating employee harassment claims in the workplace. MitchellWilliams Law.Com, https://www.mitchellwilliamslaw.com/getpdf.aspx?blog=9209

Hellenic Labour Inspectorate, Independent Department for Monitoring Violence and Harassment at Work (2021). Annual Report of 2021 for Monitoring Violence and Harassment at Work in Greece. https://www.hli.gov.gr/wp-content/uploads/2022/09/%CE%95%CE%A4%CE%97%CE%A3%CE%99%CE%91-%CE%95%CE%9A%CE%98%CE%95%CE%A3%CE%97-%CE%95%CE%A4%CE%9F%CE%A5%CE%A3-2021.pdf

Hellenic Labour Inspectorate, Independent Department for Monitoring Violence and Harassment at Work (2022). Annual Report of 2022 for Monitoring Violence and Harassment at Work in Greece. https://www.hli.gov.gr/wp-content/uploads/2023/03/%CE%95%CE%A4%CE%97%CE%A3%CE%99%CE%91-%CE%95%CE%9A%CE%98%CE%95%CE%A3%CE%97-%CE%91%CE%A5%CE%A4%CE%9F%CE%A4%CE%95%CE%9B%CE%9F%CE%A5%CE%A3-%CE%95%CE%A4%CE%9F%CE%A5%CE%A3-2022.pdf

Hershcovis, M. S., Reich, T. C., & Niven, K. (2015). Workplace bullying: Causes, consequences,

and intervention strategies. London: SIOP White Paper Series, Society for Industrial and Organizational Psychology. https://eprints.lse.ac.uk/66031/

Hoel, H. and Cooper, C. (2000). Destructive Conflict And Bullying At Work. Manchester:

University of Manchester,

Hoel, H. (2013).Workplace bullying in the United Kingdom. In JILPT Report (Ed.), Workplace Bullying and Harassment (pp. 61-76). Japan: Japan Institute for Labour Policy and Training:https://www.jil.go.jp/english/reports/documents/jilpt-reports/no.12.pdf#page=67

Hodgins, M., Pursell, L., Hogan, V., McCurtain, S., McNamara, P. M. and Lewis, D. (2017). Irish workplace behaviour study. Wigston: IOSH.

Hodgins, M., & McNamara, P. M. (2019). An Enlightened Environment? Workplace Bullying and Incivility in Irish Higher Education. SAGE Open, 9(4). https://doi.org/10.1177/2158244019894278

Holm, K., Torkelson, E., & Backstrom, M. (2015). Models of workplace incivility: The

relationships to instigated incivility and negative outcomes. BioMed Research International, 11(1), 1–10.

Keashly, L. (1998) Emotional abuse in the workplace: Conceptual and empirical issues. Journal

of Emotional Abuse, 1, 85–117.

Keashly, L., & Jagatic, K. (2003). American perspectives on workplace bullying. In S. Einarsen,

H. Hoel, D. Zapf, & C. Cooper (Eds.), Bullying and emotional abuse in the workplace:

International perspectives on research and practice (pp. 31–61). London: Taylor & Francis.

Kitterlin, M., Tanke, M., & Stevens, D. P. (2016). Workplace bullying in the foodservice

industry. Journal of Foodservice Business Research, 19(4), 413–423.

Leymann, H. (1986). Vuxenmobbning – psykiskt våld i arbetslivet (Bullying – psychological

violence in working life). Lund: Studentlitterature.

Leymann, H. (1990a). Handbok för användning av LIPT-formuläret för kartläggning av risker

För psykiskt vald (Manual of the LIPT questionnaire for assessing the risk of psychological violence at work). Stockholm: Violen.

Leymann, H. (1990b). Mobbing and psychological terror at workplaces. Violence and Victims,

, 119–126.

Leymann, H. (1992). Från mobbning til utslagning i arbetslivet (From bullying to exclusion fro

working life). Stockholm: Publica

Lorenz, K. (1968) Aggression. Dess bakgrund och natur (On aggression). Stockholm: Natur &

Kultur.

Mathisen, G. E., Einarsen, S., & Mykletun, R. (2008). The occurrences and correlates of bullying

and harassment in the restaurant sector. Scandinavian Journal of Psychology, 49(1), 59–68.

Mathisen, G. E., Einarsen, S., & Mykletun, R. (2010). The relationship between supervisor

personality, supervisors’ perceived stress and workplace bullying. Journal of Business Ethics, 99(4), 637–651.

Namie, G. (2012). Effectiveness of bullied target resolution strategies. USA: Workplace Bullying

Institute. https://www.workplacebullying.org/effectiveness/

O’Connell, P.J., Calvert, E. and Watson, D. (2007), Bullying in the Workplace: Survey Reports.

Dublin: Economic and Social Research Institute

Rai, A., & Agarwal, U. A. (2016). Workplace bullying: A review and future research directions.

South Asian Journal of Management, 23(3), 27.

Ram, Y. (2018). Hostility or hospitality? A review on violence, bullying and sexual harassment

in the tourism and hospitality industry. Current Issues in Tourism, 21(7), 760–774. https://www.tandfonline.com/doi/abs/10.1080/13683500.2015.1064364

Rockett, P., Fan, S.K., Dwyer, R.J. and Foy, T. (2017). A human resource management

perspective of workplace bullying. Journal of Aggression, Conflict and Peace Research, 9(2), 116-127.

Rospenda, K. M., & Richman, J. A. (2004). The factor structure of generalized workplace

harassment. Violence Victim, 19(2), 221–238.

Richards, J. and Daley, H. (2003). Bullying policy: development, implementation, and

monitoring. In Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Bullying and Emotional Abuse in the Workplace: International Perspectives in Research and Practice. London: Taylor and Francis, pp. 127-144.

Rivera, M., Croes, R., Lee, S.H. (2016). Tourism development and happiness: A residents’

perspective. J. Dest. Mark. Manage. 5 (1), 5–15. https://doi.org/10.1016/j. jdmm.2015.04.002.

Rivera, M.A. (2017). The synergies between human development, economic growth, and

tourism within a developing country: an empirical model for Ecuador. J. Destin. Mark. Manag., 6 (3), 221–232. https://doi.org/10.1016/j.jdmm.2016.04.002

Salin, D. (2003). Ways of explaining workplace bullying: a review of enabling, motivating and

precipitating structures and processes in the work environment. Human Relations, 56(10), 1213-1232.

Task Force on the Prevention of Workplace Bullying (2001), Dignity At Work, The Challenge

Of Workplace Bullying, ESRI, Dublin.

Yap, M.H.T., & Ineson, E.M. (2015). Hospitality workplace bullying in Switzerland. Annual

International Conference on Tourism and Hospitality Research, December 14, 2015, Colombo, Sri Lanka.

Vickers, M. (2012). A rhetorical portrayal of the sham face of organizational support.

Administrative Theory and Praxis, 34(4), 533-556.

Wesley P. McTernan, Maureen F. Dollard & Anthony D. LaMontagne (2013). Depression in the

workplace: An economic cost analysis of depression-related productivity loss attributable to job strain and bullying. Work & Stress, 27(4), 321-338, https://doi.org/10.1080/02678373.2013.846948