Developer Support

Need help? We're here for you!

General Support

If you run into any issues with our platform or just have a question about configuration, please reach out:

Primary Support Channel

Email: developer@ontourism.academy

Response Time Guarantee

First response within 4 business hours

Critical issues: 2 hour response time

Integration Support

Get help with our third-party integrations:

Zoom Integration

Help with Zoom meeting creation and authentication.

Google Meet

Support for Google Calendar and Meet integration.

Microsoft Teams

Help with Microsoft Teams meeting setup and OAuth.

Frequently Asked Questions

How do I connect my Zoom account?

When creating a calendar event, select "Zoom" as your meeting platform. You'll be prompted to connect your Zoom account if you haven't already done so.

Why am I seeing authentication errors with Microsoft Teams?

Microsoft Teams integration requires specific permissions. Make sure you've granted all requested permissions during the authentication process. If issues persist, please contact our support team.

Can I use my own Zoom API credentials?

Currently, our platform uses a centralized authentication system. If you need to use your own API credentials, please contact our developer support team for assistance.

Contact Us

Have a specific question? Fill out the form below and we'll get back to you as soon as possible.