Developer Support
Need help? We're here for you!
General Support
If you run into any issues with our platform or just have a question about configuration, please reach out:
Primary Support Channel
Email: developer@ontourism.academy
Response Time Guarantee
First response within 4 business hours
Critical issues: 2 hour response time
Integration Support
Get help with our third-party integrations:
Zoom Integration
Help with Zoom meeting creation and authentication.
Google Meet
Support for Google Calendar and Meet integration.
Microsoft Teams
Help with Microsoft Teams meeting setup and OAuth.
Frequently Asked Questions
How do I connect my Zoom account?
When creating a calendar event, select "Zoom" as your meeting platform. You'll be prompted to connect your Zoom account if you haven't already done so.
Why am I seeing authentication errors with Microsoft Teams?
Microsoft Teams integration requires specific permissions. Make sure you've granted all requested permissions during the authentication process. If issues persist, please contact our support team.
Can I use my own Zoom API credentials?
Currently, our platform uses a centralized authentication system. If you need to use your own API credentials, please contact our developer support team for assistance.
Contact Us
Have a specific question? Fill out the form below and we'll get back to you as soon as possible.